HIPAA-Compliant Patient Telehealth & Scheduling Portal
Client: Vitalis Clinical Health (Regional Healthcare Network)
Engineering an encrypted patient portal with integrated video consultation, instant appointment scheduling, and electronic health record integration.
The Problem
Patients faced a clunky third-party scheduling widget that dropped 30% of booking attempts and lacked seamless integration with provider calendar workflows.
Key Constraints
- •Full HIPAA compliance, encryption at rest and in transit
- •Integration with legacy HL7 / FHIR clinical record systems
- •Elderly patient demographic demanding high accessibility standards (WCAG AAA contrast)
Technical Approach & Execution
Engineered a secure, accessible web portal utilizing Next.js, WebRTC encrypted video connections, and end-to-end audit logging.
Accessible Self-Service Scheduling
Designed a multi-step booking funnel meeting WCAG 2.2 accessibility standards with full keyboard and screen reader support.
Encrypted Telehealth Consultation Room
Built peer-to-peer WebRTC video rooms with end-to-end encryption and automatic fallback to TURN relay servers.
Cloud & Deployment
- Dedicated HIPAA-hardened AWS ECS cluster
- PostgreSQL with KMS encryption
- Twilio WebRTC Video Infrastructure
Tools & Languages
Key Engineering Lessons Learned:
- •Rigorous accessibility improvements benefited every single demographic, not just elderly patients
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